If you’ve got
formal customer service training and
qualifications you are an asset to any
modern business. An NVQ in Customer service
is your chance to learn new skills & gain a
valuable qualification at the same time.
Level 2
This NVQ is aimed
at individuals who have to deliver a
continually improving service to customers,
but who may not have the responsibility or
autonomy to bring about permanent
improvements themselves.
It is suitable for
candidates:
• whose
opportunities to influence what happens at
work are limited
• who work within the
rules and regulations of their organisation
• who work with
others to overcome problems and to support
customer service improvements
• who need to communicate
in a clear, confident way
• who have a
developing knowledge about their
organisation’s products and services
Level 3
This NVQ is aimed
at candidates who are in work roles where
they have to provide a continually improving
service to customers and are able to effect
permanent improvements for the benefit of
customers and the organisation.
It is suitable for
candidates:
• who are able to suggest
and help implement changes to improve
customer service
• who are experienced
problem solvers who can communicate clearly
• who have
particular customer service job titles, such
as customer service adviser
• who are in designated
customer service departments
• whose role is
mainly to provide service to customers, for
example, call centre/hotel staff or
• who recognise customer
service is a part of their role within the
organisation even though they may be
carrying out non-customer service roles,
such as engineers
